Merchandise Return Policy

Shurtape Technologies, LLC (“Shurtape”) offers a return policy on merchandise based on the following terms and conditions.

This return policy applies only to customers purchasing products directly from Shurtape. All other customers must return products directly to the place of purchase for refund or replacement.

Non-stock and non-standard Shurtape® items are accepted for return only in the case of product defect.

All product return requests must include at least one (1) of the following numbers for proper tracking: delivery receipt number, invoice number, or purchase order number.

Damaged Products

Products for which a damage claim is properly filed will be replaced with the same item or a credit will be issued to the customer’s account.

Shurtape is responsible only for products that are damaged as a result of improper packaging. The carrier is solely responsible for any products damaged during shipping to the customer.

Shurtape will file damage claims with the carrier.

Visible Damage

Customers should refuse visibly damaged products on the original delivery attempt.

If visibly damaged products are accepted from the carrier, the customer must do the following to file a proper damage claim:

  • Note all damage in the carrier’s bill of lading at the time of delivery.
  • Save the product, the packaging and the original box until the claim is finalized.
  • Notify Shurtape Customer Service WITHIN TWO (2) DAYS after receipt of the damaged products.
  • The Shurtape Traffic Department will arrange for disposition of the damaged products with the carrier, and Shurtape Customer Service will contact the customer.

Hidden Damage

Products must be inspected immediately after delivery. If damage is discovered after products are accepted from the carrier, the customer must do the following to file a proper damage claim:

  • Notify Shurtape Customer Service WITHIN TWO (2) DAYS after receipt of the damaged products.
  • Save the product, the packaging and the original box.
  • Shurtape Customer Service will notify the carrier WITHIN ONE (1) DAY after receipt of the customer’s damage notification.
  • The carrier will return to the customer’s location to make an inspection of the damaged products and arrange for its disposition.

Product Shortage

Products for which a claim is properly filed will be replaced with the same item or a credit will be issued to the customer’s account, at Shurtape’s option.

Shurtape is responsible only for shortages that result from improper packaging. The carrier is solely responsible for any products lost during shipping to the customer.

Shurtape will file claims for product shortage with the carrier.

Visible Shortage

Customers may refuse a visibly short product shipment on the original delivery attempt.

If a visibly short product shipment is accepted from the carrier, the customer must do the following to file a proper claim:

  • Note the shortage in the carrier’s bill of lading at the time of delivery.
  • Notify Shurtape Customer Service WITHIN TWO (2) DAYS after receipt of the products.

Hidden Shortage

Products must be inspected immediately after delivery. If a product shortage is discovered after products are accepted from the carrier, the customer must do the following to file a proper claim:

  • Notify Shurtape Customer Service WITHIN TWO (2) DAYS after receipt of the products.
  • Shurtape Customer Service will notify the carrier WITHIN ONE (1) DAY after receipt of the customer’s notification.
  • The carrier will return to the customer’s location to make an inspection of the products and verify the shortage.

Defective Products

Defective products may be returned with Shurtape’s prior authorization. Shurtape’s warranty for defective products shall not exceed ONE (1) YEAR from the date of shipment of the product.

Shurtape’s warranty for natural rubber products shall not exceed SIX (6) MONTHS from the date of shipment of the product. If the customer has a written purchaser supply agreement with Shurtape, the terms of that agreement shall control. Failure to return a defective product within the return period is deemed an acceptance of the product.

The customer must do the following to request authorization for return of a defective product:

  • Contact the Shurtape sales representative within the return period.
  • Provide the sales representative with a sample of the product and the batch number for the product (see below for assistance in locating batch numbers). The sales representative will provide the customer with instructions on how to submit the sample to Shurtape.
  • Shurtape will verify the defect using the sample provided by the customer.
  • Upon Shurtape’s verification of the defect, the sales representative will provide the customer with a Return Authorization Number (“RA Number”) to mark on the product, the name of the return carrier, and the return shipping address.
  • Return the product to Shurtape using the ca rrier and shipping address provided (please note, use of the designated carrier is important, as Shurtape has pre-arranged for return shipping for this purpose).

Products returned without a Shurtape-issued RA Number may be refused at the warehouse or, if accepted, charged a restocking fee of up to 30%.

Please see the following for assistance in locating batch numbers:

Merchandise Return Policy 1

 

 

 

Non-Damaged Unopened Products

Unopened products that are non-damaged may be returned only with Shurtape’s prior authorization. Shurtape is under no obligation to accept these returns, and any authorization of such a return is at Shurtape’s discretion.

Returns of products not stocked by Shurtape are not accepted.

All returns of non-damaged, unopened products are at the customer’s sole expense.

The customer must do the following to request authorization for non-damaged, unopened products:

  • Notify Shurtape Customer Service WITHIN THIRTY (30) DAYS of the receipt of the products to be returned.
  • If the return is authorized, Shurtape will provide the customer with an RA Number to mark on the product and a return shipping address.
  • The customer is responsible for arranging a return carrier.
  • Returns of tape will be charged a 15% restocking fee. This restocking fee may be more, depending up on the circumstances of the return.
  • All other product returns will be charged a restocking fee of 15% or more, depending on the specific product and circumstances.

Products returned without a Shurtape-issued RA Number may be refused at the warehouse or, if accepted, charged a restocking fee of up to 30%.

Non-Damaged/Non-Defective, Opened Products

Shurtape does not accept returns of non-damaged products that are opened or altered.